Family Resources

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Client Intake  

Client & Parent/Guardian Handbook

Photo and Media Release Consent 

We believe every individual has the right to be treated with dignity and respect.
Click here to view Clients Rights & Safety 

Frequently Asked Questions (FAQs)

How do I communicate with staff?

We encourage open and regular communication! You can reach staff directly by phone or text during shifts. For non-urgent matters, you can email or call our office during business hours, and we’ll make sure your message gets to the right person promptly.

What if my loved one’s schedule needs to change?

We understand that life can be unpredictable. Please notify us as soon as possible if you need to change or cancel a scheduled visit. We will do our best to accommodate your request and find coverage to meet your loved one’s needs.

What is your call-out or shift change policy?

If a staff member needs to call out or change a shift, they are required to notify us at least 2 hours in advance. We strive to provide timely updates to families if any schedule changes occur, so you’re always informed. We do our best to find a PRN (on-call) staff member to cover the shift, but sometimes we may not be able to secure coverage immediately. We will keep you informed and work diligently to minimize any disruption.

How are medications managed?

Our agency does not handle or administer medications. Families or licensed healthcare providers are responsible for medication management. Staff may provide reminders or assist only as outlined in the care plan and within the scope of their training.

What is your Holiday Policy ?
Our agency does not require staff to work on holidays. Staff are not scheduled for services on the following recognized holidays New Year’s Day, Martin Luther King, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Day. If a client requires support on a holiday, arrangements will be made in advance with the staff who voluntarily wish to work. Staff are never mandated to provide services on holidays. Staff are automatically off on holidays unless they choose to accept a voluntary holiday shift (if available). Because staff are not required to work on holidays, no additional holiday pay is provided. Staff are paid only for the hours actually worked on non-holiday days.